Terms & Conditions

Peace of Vibe
Terms & Conditions of Sale
Last updated: 03/11/2021

These terms & conditions (together with the documents referred to in them) let you know the terms on which we supply products to you through our website https://www.peaceofvibe.com.   Our brand is all about self-care and wellness, and we hope our candles and wax melts take you out from the chaos of our busy lives bringing you, at least for a moment, some peace within your vibe.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem with your product and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

We refer herein to our Privacy Policy, which lets you know the terms on which we process any personal data we collect from you, that you provide to us or that we receive from other sources. By using our Site, you acknowledge that we will collect your data and process it in accordance with the terms of the Privacy Policy and you confirm that all the data you provide us with is accurate. Please also refer to our Website Terms & Conditions that govern how you may use our Site.

  1. Information about us and how to contact us
    • About us. We are Peace of Vibe Ltd (collectively referred to as "we", "us" or "our") a company registered in England and Wales with company number 13491573 and registered office at 71-75 Shelton Street, Covent Gardens, WC2H 9JQ
    • How to contact us. You can contact us by writing to us at sharaylamighe@peaceofvibe.com
    • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
  2. Our contract with you
    • How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. Acceptance of your order only occurs once verified completion of your online payment transaction.
    • If we cannot accept your order. If we are unable to accept your order, we will inform you of this and we will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
    • Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    • We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
  3. Our products
    • Products available. We sell 30cl double-wick fragranced candles and wax melts and you can find all our products on our website. To effectuate a purchase, you just need to choose your product(s) from our website and complete your purchase through an online payment transaction.
    • Products may vary slightly from their pictures. The images of the products on our website or in pictures made available to you are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. The same goes for shapes and measurements, which may vary slightly from our website postings. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website are subject to small and reasonable variations.
    • Product packaging may vary. The packaging of the product may vary from that shown in images on our Site.
  4. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7 - Your rights to end the contract).

  1. Our rights to make changes
    • Minor changes to the products. We may change the product:
      • to reflect changes in relevant laws and regulatory requirements; and
      • to implement minor technical adjustments and improvements, for example to address a safety issue. These changes will not affect your use of the product.
    • More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
  2. Providing the products
    • Delivery costs. The costs of delivery will be as displayed to you on our Site.
    • When we will deliver the products. We will deliver them to you as soon as reasonably possible, which in most cases will be no later than 15 days after the day on which we accept your order. This may be occasionally longer if something unexpected occurs (for example, shortage on our resources) and you will be notified as soon as possible if we can’t meet a delivery deadline agreed with you. You may also want to end the contract (see clause 7 - Your rights to end the contract) if our new deadline doesn’t meet your timing expectations.
    • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    • If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery.
    • If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery, we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 9 will apply.
    • When you become responsible for the goods. A product will be your responsibility from the time the products are delivered to the address you gave us.
    • Ownership of goods. If you are purchasing a product, you will own it once we have received payment in full.
    • Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
      • deal with technical problems or make minor technical changes or improvements as notified by us to you (see clause 5); and
      • update the product to reflect changes in relevant laws and regulatory requirements.
    • Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend your order for a period of more than 15 days, and in this case we will refund any sums you have paid in advance for the product.
  3. Your rights to end the contract
    • You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 10;
      • If you want to end the contract because of something we have done or have told you we are going to do, seeclause 2; and
      • If you have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products.
    • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      • we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 2);
      • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      • there is a risk that supply of the products may be significantly delayed because of events outside our control;
      • we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 15 days; or
      • you have a legal right to end the contract because of something we have done wrong.
    • Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
    • When you don't have the right to change your mind. Your right as a consumer to change your mind does not apply in respect of products which have been unsealed and/or otherwise used after you receive them.
  4. How to end the contract with us (including if you have changed your mind)
    • Tell us you want to end the contract. To end the contract with us, please let us know by email at sharaylamighe@peaceofvibe.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
    • Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must post them back to us at 71-75 Shelton Street, WC2H 9JQ Please email us at sharaylamighe@peaceofvibe.com for a return label when the costs of return are on us (see clause 3). However, if you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract, provided that in this case the returns costs will be borne by you.
    • When we will pay the costs of return. We will pay the costs of return:
      • if the products are faulty or misdescribed; or
      • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return (including any transactional fees in this regard, such as bank, credit card or payment processors’ charges).

  • How we will refund you. We will refund you the price you paid for the products (including delivery costs when your return relies on one of the items in clause 3), by the method you used for payment. However, we may make deductions from the price, as described in clause 8.5 below.
  • When we may make deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
    • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which does not follow our instructions provided either on our website or together with your order. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
  • When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 2.
  1. Our rights to end the contract
    • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      • you do not make any payment to us when it is due (see clause 3); or
      • you do not, within a reasonable time, allow us to deliver the products to you.
    • You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  2. If there is a problem with the product
    • How to tell us about problems. We are under a legal duty to supply products that are in conformity with this contract. If you have any questions or complaints about the product, please contact us by e-mail at sharaylamighe@peaceofvibe.com.
    • Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage, so please email us at sharaylamighe@peaceofvibe.com for a return label.
  3. Price and payment
    • Where to find the price for the products. The price of the products will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 2 for what happens if we discover an error in the price of the product you order.
    • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
    • When you must pay and how you must pay. We accept only credit and debit card payments. Payments will be processed via a third-party through Shopify website (or any other payment service provider which replaces it from time to time). Provided that payments must be made before, following acceptance of your order pursuant to clause 1, we dispatch the products.
  4. Our responsibility for loss or damage suffered by you
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, your child or pet got burnt because you didn’t keep your candle out of their reach. You agree that damage or injury caused by your use of the products to third parties shall be unforeseeable for the purpose of this clause.
    • We are not liable for your failure to use the products in accordance with our guidance. Our website contains instructions explaining how you should burn your candles without putting anyone or anything in your home (or elsewhere) at risk. We will not be liable for any damage or loss you suffer by using our products in a way different than our guidelines.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and; for defective products under the Consumer Protection Act 1987.
    • We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. For the avoidance of doubt, use of our products in restaurants, bars, coffee shops or wellness studios are considered commercial use for the purposes of this clause.
  5. How we may use your personal information
    • How we may use your personal information. We will only use your personal information as set out in our privacy policy.
  6. Other important terms
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    • You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree for any reason whatsoever.
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    • Applicable laws. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. 
       
      Peace of Vibe

Website Terms of Use

Last updated: 03/11/2021

These terms of use (together with the documents referred to in them) let you know the terms on which you can use our website https://www.peaceofvibe.com. That includes accessing, browsing, or registering to use our site. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which lets you know the terms on which we collect, process and store any personal data about you; and
  • Our Terms & Conditions of Sale which informs you about our terms for the sale of our products, including product and packaging details, our price and payment conditions, our delivery services, our refund policy, among other commercials.

By using our site, you confirm that you accept these terms of use (and our further terms and policies above) and that you agree to comply with all of them. If you do not agree to these terms (or the documents abovementioned), you must not use our site.

  • Information about us
Our site is operated by Peace of Vibe Ltd (collectively referred to as "we", “us” or “our”). We are registered in England and Wales under company number 13491573 and have our registered office at 71-75 Shelton Street, Covent Gardens, WC2H 9JQ. 
  • We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on the date indicated in the beginning of these terms.

  • We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes upon an update message that will pop-up the next time you visit our site.

  • Accessing our site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons without notice. We are not liable to you if, for any reason, out site us unavailable at any time or for any period.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

  • We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will

  • You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at our ‘Contact’ details provided in the beginning of this policy.

  • How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others (including within your organization or your friendship network) to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

  • No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

  • We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

  • Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We are not liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, in connection with any of the following (including but not limited to):

  • Use of, or inability to use, our site; or
  • Use of or reliance on any content displayed on our site.

Different limitations and exclusions of liability will apply to liability arising as a result of the sale of any products to you, which will be set out in our Terms & Conditions of Sale.

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to you downloading of any content on it, or on any website linked to it.

Our site sometimes contains links to other sites and resources provided by third parties. These links are provided for your information only. We have no control over the contents of those sites or resources. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

  • How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

  • Malware

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

  • Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please get in touch with us in the ‘Contact’ details provided in the beginning of this policy.

  • Applicable law

These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.